As detailed in this ently:
https://logbook.virgo-gw.eu/virgo/?r=32859
the communication to the motor controller is realized via a Moxa NPort 5130A Ethernet/Serial RS485 bridge.
In case of problem like the one reported, the very first thing to check is the status of the bridge by simply tring to ping it.
Since the communication with the bridge is not possible:
fcarbogn@olserver111[~/experience]: ping ethsdb201
PING ethsdb201.virgo.infn.it (192.168.226.40) 56(84) bytes of data.
^C
--- ethsdb201.virgo.infn.it ping statistics ---
10 packets transmitted, 0 received, 100% packet loss, time 8999ms
I suspect that the motor electronic, including the bridge, hosted in the DET ELab is switched off
We made further tests without success. At the end, we went in the DET-EEroom and we discovered that the ethernet cable has been left unplugged at the end of Friday's activities. Rplugging the cable solved the problem. We made another test and the motors are now reachable.